ABOUT GOOD SIXTY

What is Good Sixty?

Good Sixty is an online marketplace for independent shops and artisans, as well as some of the most iconic markets in the UK. 

Our platform allows you to discover and purchase unique products from independent businesses, ranging from gourmet food, drinks, and gifts to original fashion, home, and decor pieces. You can even shop from some of the most popular independent markets such as London's Camden Market. 

We are passionate about supporting independent businesses and providing everyone with access to the high-quality products they offer. By shopping on Good Sixty, you are not only getting great products, but you are also supporting small businesses and the wider community. 

Our platform offers nationwide delivery, so you can enjoy the best products from independent businesses no matter where you are in the UK.

What can I shop at Good Sixty?

Good Sixty is a marketplace for independents and artisan producers in the UK, offering a wide range of gourmet food and beverage products, as well as unique delicacies and gifts from independent labels.

Our focus is on providing unique and high-quality products and gifts that are not commonly found in supermarkets, including speciality delicatessens, cheese, meat, bakes, chocolates, coffees, teas, wines, craft beers, artisanal spirits, and more.

In addition to our food and beverage selection, we now also offer unique and stylish fashion pieces from independent designers and brands, for women, men, kids, and babies and we are also proud to partner with London's iconic Camden Market .

We believe in supporting independents and artisan producers and helping them reach a wider audience. By shopping with Good Sixty, you are not only getting access to high-quality, unique products but also supporting small businesses and the UK economy.

What is Camden Market Online?

Camden Market Online is the official online shop for London's Camden Market, powered by Good Sixty. 

You can visit the "Camden Market Online" menu on the homepage navigation to start shopping for some of the coolest fashion and accessories from this iconic market. Deliveries from Camden Market are arranged by the independent retailers that you order from, and they deliver nationwide across the UK.

ABOUT DELIVERIES

How does Good Sixty deliver?

All deliveries are arranged by the independent retailers that you order from on Good Sixty. Delivery times and costs vary depending on the retailer. If you have multiple retailers in your basket, a delivery fee per retailer will be charged as each retailer will ship their products separately. You can check the estimated delivery times on the retailers’ profile pages, and shipping fees are calculated at the checkout. 

We work closely with our independent retailers to ensure that your orders are delivered in a timely and affordable manner. Our aim is to provide the best delivery experience for our customers.

Please note that delivery times and costs may vary depending on the retailer and location, and we recommend checking the estimated delivery times and fees at checkout before placing your order.

How much does delivery cost?

Delivery costs on Good Sixty are determined by the retailers you order from. If you have multiple retailers in your basket, a delivery fee per retailer will be charged as each retailer will ship their products respectively. However, we work closely with our retailers to ensure that their delivery fees are reasonable and competitive, while also providing the best delivery experience for our customers. Shipping fees will be calculated at the checkout.

How long does delivery take?

When you place an order with Good Sixty, the delivery time will depend on the retailer you order from. Each retailer sets their own delivery times, which you can check on their profile pages. If you order from multiple retailers, each will ship their products separately and charge a delivery fee per retailer.

Is there a minimum order fee?

At Good Sixty, minimum order fees are determined by the individual retailers that you order from. Some retailers may require you to reach a minimum order spend, which will be clearly presented on each retailer's page. Many of our retailers also offer free delivery when you reach their required minimum spend. This provides an opportunity for customers to get the best value for their money while supporting local businesses. If you have any questions about minimum order fees, please feel free to contact our customer support team for assistance.

Do you offer click & collect service?

Yes, we offer a click & collect service for many of our retailers, which is a free option. You can select the click & collect option at the checkout when choosing your delivery method. Once your order has been placed, you can simply go to the retailer's store at your chosen collection time and show your order number to collect your items.

How is my order packaged?

At Good Sixty, we work closely with our retailers to ensure that they use packaging that is sustainable and reduces their carbon footprint. Depending on the type of produce and retailer you order from, packaging may vary as the order fulfilment is done by the respective retailers. However, we ensure that our retailers take great care to use packaging that maintains product quality and appropriate temperatures, especially for fresh and chilled food orders.

Can I track my delivery?

Yes, you can track your delivery. Once your order is dispatched, you will receive regular email updates about its status and journey. 

If you haven't received any tracking update emails, please contact the respective retailers directly and they will be happy to provide you with the latest updates.

ABOUT MY ORDER

For order enquiries or changes

If you have any questions about your order, please contact the respective retailers directly and they will be happy to provide you with the latest updates

Please note that orders cannot be changed once placed. However, if you need to cancel your order, you can contact the respective retailers directly at least two business days prior to the delivery or collection date. If your parcel has already been dispatched, the order cannot be cancelled and you will be charged.

Can I track my delivery?

Yes, you can track your delivery. Once your order is dispatched, you will receive regular email updates about its status and journey. 

If you haven't received any tracking update emails, please contact the respective retailers directly and they will be happy to provide you with the latest updates.

What if something is wrong with my order?

Our retailers strive to ensure that every order is fulfilled to the highest standard. However, in the rare event that something goes wrong, please do not hesitate to contact the respective retailers directly. They are always ready to assist you in resolving any issues with your order.

In case of missing or damaged items, please contact the respective retailer within 24 hours of receiving your order. They may request photos of the damaged items to assist us in resolving the issue. They will work with you to find a satisfactory resolution to the problem as quickly as possible.

What if my order is late?

We always do our utmost to collaborate effectively with our retailers to get your goods to you on time for both delivery & collection.

Sometimes issues can occur that are outside of the retailer’s control which can cause a delay. The quickest way to track your order is by the tracking details provided or you can contact the respective retailers directly and they will be happy to provide you with the latest updates.

Can I change my delivery or collection date?

Orders cannot be changed once placed. However, if you need to cancel your order, you can contact the respective retailer directly at least two business days prior to the delivery or collection date. If your parcel has already been dispatched, the order cannot be cancelled and you will be charged.

Missed your delivery or collection?

If you missed your delivery or collection, please contact our Customer Happiness Team directly at hello@goodsixty.co.uk to arrange a new delivery slot. Please note that an additional shipping fee may apply for redelivery, and if your order contains perishable items, additional product charges may also apply, and in some cases, we may not be able to redeliver your goods subject to availability but you will still be charged.

Please keep in mind that if we are unable to deliver your perishable goods and they are not collected within 24 hours, they may be destroyed and you will still be charged. 

Our Customer Happiness Team is available from 9am to 5pm, Monday to Friday, excluding bank holidays.

How do I cancel my order?

If you need to cancel your order, please contact the respective retailer directly at least two business days prior to the delivery or collection date. If your parcel has already been dispatched, the order cannot be cancelled and you will be charged.

ABOUT RETURNS & REFUNDS

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you need to return an item, you have 14 days from receiving your goods to inform the respective retailer that you wish to return it. Please note that unless an item is damaged, or faulty, or you have received an incorrect product, the cost of return postage and packaging must be paid for by the buyer. Additionally, returns for multiple retailers must be packaged and posted separately for each retailer.

Please be aware that the following products cannot be returned to the retailer:

  • Perishable products such as food, plants, perfumes, and toiletries

  • Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear, and swimwear

  • Personalised products and products made to order

  • Any product that has been used, returned without original packaging or tags, or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.

  • Please do NOT return any COVID-related items such as masks.

Upon receipt of the returned product, the retailer will let us know to refund your payment to your original payment method. You should receive your refund within 5-10 working days of the retailer notifying us. We will contact you if there is an issue with your return.

Can I exchange my items instead of a refund?

If you wish to exchange a product, please return your item by following the standard returns procedure mentioned in our Returns & Refunds Policy FAQ and place a new order for your replacement item. Please note that unless the item is damaged, or faulty or you have received an incorrect product, the cost of return postage and packaging must be paid for by the buyer. Also, please note that not all retailers offer an exchange service, and it is always best to contact the retailer directly to confirm the availability of the exchange service before proceeding with the returns process.

How will if I know the retailer has received my returns?

As soon as the retailer receives your returned products, we will be notified of the return. We will then send you an email confirmation to let you know that your return has been received, and your refund has been processed. Please allow 5-10 working days for the refund to be processed by your payment provider.

If you would like to track the progress of your return, we recommend sending your returns using a tracked service. This way, you can easily monitor your package and receive a confirmation once it has been delivered to the retailer. If you have any concerns about the status of your return, please don't hesitate to contact the respective retailer and they will be happy to assist you.

Returning Damaged, Faulty or Incorrect Product Returns

At Good Sixty, our retailers are committed to providing our customers with the highest quality products. However, in the unlikely event that a product you receive is damaged, faulty, or incorrect, they want to make it right for you.

If this happens, please inform the respective retailer directly and they will be happy to process your return and arrange for a refund or replacement.

Please note that if your product is damaged, faulty, or incorrect, the cost of return shipping will be refunded. However, this must be reported to the respective retailer within 14 days of receiving the product, and faulty items must be returned within 30 days of purchase.

For all other returns, including those due to sizing issues or a change of mind, we are unable to cover the cost of return shipping. In this case, please follow the standard returns procedure outlined in our Returns & Refunds Policy.

When will my refund come through?

At Good Sixty, we pride ourselves on providing a hassle-free refund process for our customers. Our Customer Happiness Team will inform you once your refund has been processed. Typically, it takes 5-10 working days for the funds to be received back into your payment account, but this may vary depending on your payment provider.

Rest assured, we strive to provide the fastest possible processing time for your refund. If you have any questions or concerns regarding your refund, please don't hesitate to contact our Customer Happiness Team at hello@goodsixty.co.uk.

I can’t find the answer I’m looking for.

We understand that sometimes you may have a question that is not covered in our FAQs. Our Customer Happiness Team is always here to help and can assist with any queries you may have. Please feel free to contact us at hello@goodsixty.co.uk.

Our team is available from 9am to 5pm, Monday to Friday, excluding bank holidays. We will do our best to respond to your query as quickly as possible and provide you with the assistance you need.

OTHER

What if I have allergies?

We take the issue of allergies very seriously and understand how important it is for our customers to have accurate allergen information. Each retailer is responsible for providing detailed allergen information on their product listings to ensure that customers can make informed choices. If you have any specific allergies and are concerned about any items on a retailer's product list, we recommend that you contact the retailer directly for more information. 

About purchasing alcohol or other age restricted products

All orders that include alcohol or other age-restricted products can only be sold and delivered to persons aged 18 or over. We work with our retailers to ensure that they adopt a “Challenge 25” policy, which means that if the person receiving the goods appears to be under the age of 25, proof of age will be requested to ensure that they are over 18 years old.

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