Frequently Asked Questions
About Good Sixty
What is Good Sixty?
Good Sixty is a sustainable online marketplace for the finest groceries from the very best independent retailers and talented artisan producers. For one delivery fee, you can shop from multiple retailers and your order will be delivered straight to your door by electric bike or van.
Good food… good cause! When you shop with Good Sixty, you’re not only uncovering a world of top-quality groceries, you’re also supporting our network of brilliant independents who delight in providing the finest quality groceries and foodie gifts.
Based in eight cities around the UK (with many products available for nationwide delivery), our mission is to create wealthier, healthier, and better-connected communities by helping independent retailers to thrive online against the supermarket giants.Discover what's available to you
How does Good Sixty work?
By entering your postcode or using geolocation, you can quickly discover and order from the very best food and drink producers online. Simply add products to your virtual basket from as many retailers as you wish, select a convenient delivery slot, and have your order delivered to your door in one drop. Many Good Sixty retailers also provide a collect-in-store option too!
Why 'Good Sixty'?
Every pound you spend with an independent store or producer has a 60% greater benefit to your local community, than spending it with a large supermarket*.
60% greater benefit = Good Sixty
*Based on research by the Centre for Local Economic Strategies (CLES) on behalf of the Federation of Small Businesses (June 2013)
Using Good Sixty
How long does delivery take?
Your delivery can be scheduled for a time that is convenient for you. Simply choose your preferred delivery slot at checkout.
If you need a super speedy local delivery, you can place your order before 12pm (midday), and we’ll deliver to you the very next day within your chosen delivery slot.
For nationwide DPD delivery from Borough Market, deliveries are made on Wednesdays and Fridays every week.
How does Good Sixty deliver?
Locally: We are committed to reducing our carbon footprint and improving our communities. That’s why we use electric cargo bikes and vans for our local deliveries to reduce harmful emissions. Our deliveries are contactless, so your order will be delivered directly to your doorstep to help everyone keep safe.
Nationally: For nationwide deliveries from Borough Market, we use DPD who carbon offset their deliveries. You can read more about their carbon neutral commitment on their website.
Artisans by Post: For artisans by post nationwide deliveries, we give our artisans the freedom to choose their own postal methods.
How much does delivery cost? Is there a minimum order fee?
The delivery fee may vary depending on the location of the retailer and the delivery method. Typically it is £3.50 for local delivery and you are often able to collect your order free of charge through our Click & Collect service.
For nationwide delivery via our Artisans by Post service, we give our artisans autonomy to decide a fair delivery charge based on the type of product they sell, so the delivery fee will vary.
Retailers can specify their own minimum order value.
Does Good Sixty deliver overseas?
We currently only deliver to mainland UK addresses, but watch this space!
About my order
Can I collect my orders?
Many of our retailers and producers provide a click and collect service as an option. Once your order has been placed, all you need to do is pop into the store at your collection time and show your order number. For Borough Market Online collection, simply head to our designated hub in the green market at your chosen time slot to collect your order.
What if something is wrong with my order?
In the unfortunate case of there being something wrong with your order, please do not hesitate to contact us directly on 0117 456 6803 or email at firstname.lastname@example.org.
What if my order is late?
We always do our utmost to get your goods to you on time.
Sometimes issues can occur that are outside of the retailer’s control which can cause a delay. The quickest way to track your order is to email email@example.com where a member of our customer care team will be on hand to assist you.
For Borough Market Online orders, you can call our hub support team directly on 0117 456 6803 or email on firstname.lastname@example.org.
What if I am not in when my delivery arrives, or I cannot make my collection time?
If you are unable to make your time slot for delivery or collection, then please email us at as soon as possible to re-arrange a new delivery or collection time.
If our courier is unable to leave your order in a safe place or with a neighbour, your goods will be returned to the retailer where you will need to collect them. If you would like your goods to be redelivered, then please email email@example.com to rearrange a delivery slot. Please note that you will need to pay an additional delivery charge for the redelivery.
For Borough Market Online local delivery orders, if our courier is unable to leave your order in a safe place or with a neighbour, then your goods will be returned to the Hub located in the centre of the market, where you will need to collect them. If you would like your goods to be redelivered, then please call our hub support team directly on 0117 456 6803 or email on firstname.lastname@example.org to rearrange a delivery slot. Please note that you will need to pay an additional delivery charge for the redelivery.
For Borough Market Online nationwide orders,, DPD will always leave your parcel in a safe place or with a neighbour.
How do I cancel my order?
If you need to cancel your order, please contact Good Sixty at email@example.com at least 24 hours before your collection time or delivery date. If you fail to contact us within this time frame, the order will be processed, and you will be charged.
What is ‘Artisans by Post’ and how does it work?
Our Artisans by Post service showcases the very best small-scale artisan producers across the UK selling unique food gifts and specialist items. You can browse a large variety of independent products and have items posted to you wherever you are in the country.
All orders will arrive within 2-5 postal days via our retailer’s chosen third party courier. We give our artisans autonomy to decide a fair delivery charge based on the type of product they sell, so delivery fee will vary. As products are posted directly from each retailer, there will be a separate delivery charge per retailer that you purchase from.
Do retailers charge the same on Good Sixty as they do in house?
In many cases you will find discounts on the bundle deals listed on Good Sixty. However, it is possible that retailers may wish to vary the offers they have in-store from those online and we support their freedom to decide this.
How is the food packaged?
Packaging always depends on the type of produce and retailers you are ordering from. We ensure that our retailers take great care to use packaging that maintains the food quality & appropriate temperatures. We are committed to reducing unnecessary plastic packaging wherever possible.
What if I have allergies?
Each retailer can provide allergy information on their product pages. Please contact the retailers directly if you have specific allergies and are concerned about any items on the retailer's product list.
Why isn't Good Sixty in my area yet?
If you feel that Good Sixty would be perfect for your area, please do not hesitate to contact us at firstname.lastname@example.org. In the meantime, explore our ever-expanding collective of Artisans by Post who can post their outstanding artisan products to you wherever you are in the UK.
How do I list my products on Good Sixty?
If you are a trader who would like to be part of Good Sixty, get in touch with our partnerships team by emailing email@example.com.
Do I need to have ID when purchasing alcohol or other products that are subject to statutory age restrictions?
All orders that include alcohol can only be sold and delivered to persons aged 18 or over. Good Sixty and the Retailers have agreed to adopt a “Challenge 25” policy, so if the person receiving the goods looks under 25, proof of age will be requested in order to prove that they are over 18 years old.
When do I know that my order has been confirmed?
When you have placed your order, it will be sent to the retailer. Once your order has been accepted, you will receive a confirmation email.