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Frequently Asked Questions

About Good Sixty

What is Good Sixty?

Good Sixty allows people to discover the very best food available from their local food & drink shops; whether it's an artisan producer, café, local deli, brewer, butcher, baker or greengrocer, if they are proudly independent and have high quality local produce, you will find them all on Good Sixty.

Good Sixty is here to bridge that gap and use our technology to enable independent food retailers and producers to thrive online, showcasing their business and selling their fantastic produce to their customers by either click and collect or delivery.

How does Good Sixty work?

Just by entering your postcode or using geolocation on your phone, tablet or desktop, you will be able to order the very best food & drink online, available locally. You will be able to arrange a convenient time to collect orders or have your orders delivered to your door if available.

This will be a completely unique service allowing you to shop online for great produce from the high street when it suits you, whether from the comfort of your sofa at home, at work or waiting at the bus stop. The platform will allow significant time saving, avoiding queues during peak periods in stores, as all orders are pre-paid and pre-packed.

After a retailer accepts your order, you will receive an email from us with the retailer's receipt.

What is Good Sixty's vision?

Good Sixty's vision is to get people to re-engage with the high street, creating wealthier, better connected communities by supporting independent producers, cafes and retailers.

To make sure we keep to this vision, our core values are embodied into the Good Sixty name: every pound you spend with a local independent store, café or producer has a 60% greater benefit to your local community, than spending it with a large supermarket*.

60% greater benefit = Good Sixty

* Based on research by the Centre for Local Economic Strategies (CLES) on behalf of the Federation of Small Businesses (June 2013)

Using Good Sixty

What kind of Local Stores, Artisans and Producers are listed on Good Sixty?

Whether it's an artisan producer, café, deli, brewer, butcher, baker, greengrocer, street food market, wholefoods store – if they are proudly independent and have fantastic high-quality local produce, you will find them all on Good Sixty. We even have a Gin distillery! You can always win with gin! ☺️.

Why doesn't Good Sixty accept cash?

We take card payments online because it allows us to provide you with a more efficient, more secure, more environmentally friendly and better customer experience. But feel free to tip our wonderful retailers.

For delivery, is there a minimum order value or charge?

For delivery we allow each of our retailers to choose their delivery method; whether they deliver themselves, use the Good Sixty courier or a third-party courier. Retailers can also specify their own minimum order value. Delivery price may vary depending of the location of the Retailer and delivery method. If the Retailer is delivering their products themselves, they can choose the appropriate delivery price. We encourage all our retailers to provide a fair and cost-effective minimum order value to their customers. In the case of Click and Collect orders, there is no delivery charge at all.

We have made sure that you can clearly see how much the retailer's minimum order value is, before you start adding items to your basket.

Do retailers charge the same on Good Sixty as they do in house?

Generally, yes, they do and there is no difference at all.  In many cases you will find discounts on the bundle deals. However, selling products on the high street is a bit different from selling products online, and it is possible that retailers may have different offers in-store from online and vice versa.

Questions about my order

Can I place orders in advance?

Yes, of course!  You can schedule orders up to a month in advance. Having a party, event or special occasion? Good Sixty is perfect for making sure your favourite local shops and producers have it all ready for you on your day!

Can I collect my orders?

Oh yes you can! Most of our retailers provide a click & collect service as an option. Once your order has been placed, all you need to do is pop in at your collection time and show your order number – it's that easy.

How is the food packaged?

Packaging always depends on the type of produce and retailers you are ordering from. We ensure that our retailers take great care to use packaging that maintains the food quality & appropriate temperature for as long as possible.

If you have suggestions regarding the packaging/appearance of the food, please contact us on support@goodsixty.co.uk and we will relay your thoughts to the retailer. You can also contact the retailer directly if you wish.

What if something is wrong with my order?

In the unfortunate case of there being something wrong with your order, please first contact the retailer directly. All our retailers pride themselves with their customer care, and they will do their utmost to help you with your order issue. We provide all the phone numbers of our retailers on their individual profile page and your emailed receipt, so you can contact them easily.

If there is an issue that you feel the retailer cannot deal with personally, please don't hesitate to contact us directly on 0117 230 5660.

What if my order is late?

Our retailers, Good Sixty couriers and third party couriers always do their utmost to get your goods to you on time for both delivery & collection.  Sometimes things are outside their control and can cause a delay. In the case of a delay, retailers and couriers are encouraged to proactively call you if they feel that your order might not arrive within the estimated time of delivery or collection.

The quickest way to track it down is to give the retailer / Good Sixty a quick call, as they'll have the most accurate real-time information about your goods.

What if I am not around when the delivery arrives, or I cannot make my collection time?

If you are not able to make your time slot for delivery or collection, then please call the retailer / Good Sixty directly as soon as possible and re-arrange a new delivery or collection time.

If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the Retailer or the Good Sixty courier will leave them in any safe place advised by you at the time of your order. If no safe place has been specified, the Retailer or the Good Sixty courier will attempt to leave the goods with a neighbour. If no neighbour is available to take delivery of the goods, the Retailer or the Good Sixty courier will leave you with a note offering you the choice of collecting the goods or requesting redelivery (though you will have to pay any delivery charge again).

If you fail or forget to make your time slot and do not contact your retailer, then we are afraid that you will still be charged for your order. To prevent this from happening it is always a good idea to double-check your email receipt for the right address and time slot.

When do I know that my order has been confirmed?

When you have placed your order, it will be sent to the retailer. The retailer will then need to actively accept your order. Once your order has been accepted, you will receive an email.

In very rare circumstances your order may be declined from the retailer if they cannot supply your request. In this case, you will receive a note from the retailer giving reasons why and offering alternative options. You will also receive a full refund in respect of the order.

How do I cancel my order?

If you need to cancel your order, you must contact your retailer directly at least 24 hrs before your collection time or delivery date. If you fail to contact your retailer within this time frame, we are afraid, you will still be charged.

Other questions

What if I have allergies?

Each retailer can provide allergy information on their product pages.  If you have specific allergies and are concerned about any items on the retailer's product list, then please contact them directly.

Why isn't Good Sixty in my area yet?

That is a very good question. We have plans to expand throughout the country. If you feel that Good Sixty would be perfect for your area, please don't hesitate to contact us and let us know on hello@goodsixty.co.uk. We love working with fantastic local independent stores, artisans and producers.

Do I need to have ID when purchasing alcohol or other products that are subject to statutory age restrictions?

Of course, alcohol and some other products are subject to statutory age restrictions. The retailers / Good Sixty courier / third party couriers can ask you to provide your ID to show proof of age on collection or delivery. Retailers and Good Sixty will take every precaution necessary to ensure you are over the legal age. In the case of failure to provide ID on request, retailers can refuse to supply you with items and you still may be charged.

All orders that include alcohol can only be sold and delivered to persons aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Good Sixty and the Retailers have agreed to adopt a “Challenge 25” policy, so if the person receiving the goods looks under 25, proof of age will be requested in order to prove that they are over 18 years old. The Retailers also reserve the right to refuse to delivery any alcohol to any person who is, or appears to be, under the influence of alcohol or drugs.