Frequently Asked Questions
Using Good Sixty
Questions about my order
- Can I place orders in advance?
- Can I collect my orders?
- How is the food packaged?
- What if something is wrong with my order or having difficulties placing an order?
- What if my order is late?
- What if I am not around when the delivery arrives or I cannot make my collection time?
- When do I know that my order has been confirmed?
- How do I cancel my order?
About Good Sixty
What is Good Sixty?
Good Sixty is the revolutionary online marketplace that makes discovering the very best produce from independent, artisan producers around the country simpler than ever. Good Sixty provides zero-emission local bike delivery and click & collect service in London, Bristol & Bath, or nationwide postal option for those further afield. Whether it's a brewery, butcher, baker, bee keeper or greengrocer; if they are proudly independent and provide high quality produce, you will find them on Good Sixty. Our mission is to make it easy for foodies around the country to get Good Food Delivered.
Good Sixty’s online technology enables small-scale food retailers to thrive online alongside the supermarket giants by sharing their passion and expertise with new customers. What’s more, shopping with independents has a positive, knock-on effect, ploughing money back into local economies and strengthening communities. With Good Sixty, convenience shopping has a conscience!
How does Good Sixty work?
Just by entering your postcode or using geolocation on your phone, tablet or desktop, you can quickly discover and order from the very best food & drink producers online. Simply add products to your virtual basket from as many retailers as you wish and arrange a convenient time to collect your order or have it delivered to your door all in one drop.
This completely unique service affords significant time saving, allowing customers to shop from multiple high street stores in one place from the comfort of their own home and avoid store queues during peak periods as all orders are pre-paid and pre-packed.
What is Good Sixty's vision?
Good Sixty's vision is to encourage people to re-engage with their high street, creating wealthier, better connected communities by supporting independent producers and retailers.
To ensure we always keep our vision at the forefront of what we do, our core values are embodied in the Good Sixty name: every pound you spend with a local & independent store or producer has a 60% greater benefit to your local community, than spending it with a large supermarket*.
60% greater benefit = Good Sixty
Using Good Sixty
What kind of Independent Stores, Artisans and Producers are listed on Good Sixty?
Whether it's an artisan producer, deli, brewer, butcher, baker, greengrocer or wholefoods store – if they are proudly independent and have fantastic high-quality produce, you will find them on Good Sixty. Whether you’re looking for a bespoke foodie gift, a treat for the office or ethical groceries for your weekly shop, Good Sixty has you covered!
Why doesn't Good Sixty accept cash?
We take card payments online because we believe that it provides our customers with a more efficient, more secure and more environmentally friendly customer experience. But feel free to tip our wonderful retailers.
For delivery, is there a minimum order value or charge?
We allow each of our retailers to choose their delivery method. They can choose to deliver their items themselves, use the Good Sixty (eco-bike) courier or a third-party courier. Retailers can also specify their own minimum order value. Delivery fee may vary depending on the location of the retailer and delivery method. We encourage all our retailers to provide a fair and cost-effective minimum order value to their customers. In the case of Click and Collect orders, there is no delivery charge at all.
For our local deliveries in Bath, Bristol and London, we use zero emission electric cargo bikes to reduce the harmful pollution levels that blight the cities. With local delivery, you can shop from as many local shops as you like, and the delivery fee will always stay the same. This delivery fee is just £3.50 for Bristol and Bath deliveries.
Borough Market deliveries
Good Sixty is now the official partner of Borough Market Online! We’re providing Borough Market produce at the click of a button to food lovers in London. Customers can get world-class food and drink from the market delivered by eco-friendly cargo bike or ready to collect. Local delivery is currently available for those living within a 7 mile radius of the market (but is set to expand to wider London in the future). The delivery fee is £5.00; this fee is fixed no matter how many traders a customer buys from in the market.
If a customer chooses our Click & Collect option, our hub team will pick up their produce from the market traders and pack it in one consolidated order ready to collect from the in-market hub Monday-Saturday. Customers can choose any available collection slot at their convenience but must order by 8pm to receive their order for the next day. There is no delivery or extra fee for collection.
How does the Artisans by Post service work?
Our Artisans by Post service means you can get the best independent produce from artisans around the UK posted to you wherever you are in the country. Products range from your cupboard essentials, to fantastic foodie gifts for friends & family.
All orders will arrive within 2-5 postal days via our retailer’s chosen third party courier. We give our artisans autonomy to decide a fair delivery charge based on the type of product they sell, so delivery fee will vary. In most instances, items will have a tracked delivery. If a mobile number is entered during sign up, you will be notified by the courier of the day your parcel will arrive via text.
Do retailers charge the same on Good Sixty as they do in house?
Generally, there is no difference at all. In many cases you will find discounts on the bundle deals listed on Good Sixty. However, selling products on the high street is a bit different from selling products online, and it is possible that retailers may wish to vary the offers they have in-store from those online and we support their freedom to decide this.
Questions about my order
Can I place orders in advance?
Yes, of course! For local eco-deliveries you can schedule orders up to 3 months in advance. For Artisans by Post orders, you will normally receive your package within 2-5 postal days of completing the order. However, if you wish to have your order delivered on a specific day, then you can easily specify this in the ‘note to retailer’ box during the checkout process.
Can I collect my orders?
Oh yes you can! Some of our retailers & producers provide a click & collect service as an option. Once your order has been placed, all you need to do is pop in at your collection time and show your order number – it's that easy.
Borough Market online Click & Collect
Click and collect is a super convenient option for busy commuters or for those who don’t have as much time to peruse the market stalls but still want quality market food. Our click and collect hub is located in the centre of the market and is open from 12pm-9pm Monday to Saturday so you can easily pick up your order on your lunch break or commute home.
How is the food packaged?
Packaging always depends on the type of produce and retailers you are ordering from. We ensure that our retailers take great care to use packaging that maintains the food quality & appropriate temperatures.
If you have suggestions regarding the packaging/appearance of the food, please contact us on email@example.com and we will relay your thoughts to the retailer. You can also contact the retailer directly if you wish.
What if something is wrong with my order or having difficulties placing an order?
In the unfortunate case of there being something wrong with your order, please don't hesitate to contact us directly on 0117 230 5660 or email on firstname.lastname@example.org
What if my order is late?
Good Sixty and its traders always do their utmost to get your goods to you on time for both delivery & collection.
Sometimes things are outside their control and can cause a delay. In the case of a delay, retailers and couriers are encouraged to proactively call you if they feel that your order might not arrive within the estimated time of delivery or collection.
The quickest way to track it down is to contact Good Sixty. Contact us directly on 0117 230 5660 or email on email@example.com
For Borough Market Online orders you can call our hub support team directly on 020 3287 4513 or email on firstname.lastname@example.org
What if I am not around when the delivery arrives, or I cannot make my collection time?
If you are not able to make your time slot for delivery or collection, then please call the Good Sixty directly as soon as possible and re-arrange a new delivery or collection time.
If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the Retailer or the Good Sixty courier will leave them in any safe place advised by you at the time of your order. If no safe place has been specified, the Retailer or the Good Sixty courier will attempt to leave the goods with a neighbour. If no neighbour is available to take delivery of the goods, the Retailer or the Good Sixty courier will leave you with a note offering you the choice of collecting the goods or requesting redelivery (though you will have to pay any delivery charge again).
If you fail or forget to make your time slot and do not contact your retailer, then we are afraid that you will still be charged for your order. To prevent this from happening it is always a good idea to double-check your email receipt for the right address and time slot.
For Borough Market Online orders, if our courier is unable to leave your order in a safe place or with a neighbour, then your goods will be returned to the Hub located in the centre of the market, where you will need to collect. If you would like your goods to be redelivered, then please call our hub support team directly on 020 3287 4513 or email on email@example.com to rearrange a delivery slot. Please note that you will need to pay an additional delivery charge for the redelivery.
If you are not at home when the goods are delivered by a national delivery courier Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe. The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.The courier company may try to contact you on the telephone so that delivery can take place. The delivery driver will use the telephone number associated with your account, which may also be printed on the delivery label.Good Sixty’s obligation to deliver the box shall be fulfilled once the courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.
When do I know that my order has been confirmed?
When you have placed your order, it will be sent to the retailer. The retailer will then need to actively accept your order. Once your order has been accepted, you will receive an email.
In very rare circumstances your order may be declined from the retailer if they cannot supply your request. In this case, you will receive a note from the retailer giving reasons why and offering alternative options. You will also receive a full refund in respect of the order.
What if I have allergies?
Each retailer can provide allergy information on their product pages. If you have specific allergies and are concerned about any items on the retailer's product list, then you must contact the retailer directly to make sure.
Why isn't Good Sixty in my area yet?
If you feel that Good Sixty would be perfect for your area, please don't hesitate to contact us and let us know on firstname.lastname@example.org. We love working with fantastic local independent stores, artisans and producers.
Do I need to have ID when purchasing alcohol or other products that are subject to statutory age restrictions?
Of course, alcohol and some other products are subject to statutory age restrictions. The retailers / Good Sixty courier / third party couriers can ask you to provide your ID to show proof of age on collection or delivery. Retailers and Good Sixty will take every precaution necessary to ensure you are over the legal age. In the case of failure to provide ID on request, retailers can refuse to supply you with items and you may still be charged.
All orders that include alcohol can only be sold and delivered to persons aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Good Sixty and the Retailers have agreed to adopt a “Challenge 25” policy, so if the person receiving the goods looks under 25, proof of age will be requested in order to prove that they are over 18 years old. The Retailers also reserve the right to refuse to delivery any alcohol to any person who is, or appears to be, under the influence of alcohol or drugs.
What we're doing about Coronavirus
We are doing our utmost to keep ourselves and our customers updated with the continued Coronavirus developments to provide a service that puts your health and safety above all else.
To help keep everyone safe, we are operating a contactless doorstep drop service for all our local deliveries. This means you can receive your groceries without leaving your home and without contact with couriers. Our couriers will notify you when they arrive, place your delivery on your doorstep and stand 2 meters back when you retrieve it.
Please note: Our couriers will endeavour to meet your preferred delivery slot but due to high demand, there may be slight delivery delays. Please be assured that your produce will arrive within 2 hours of your chosen delivery slot.
We’ve also put lots of additional measures in place to maintain the highest standard of hygiene:
1) Important basics like hand washing and cleanliness have always been a main priority for our staff, traders and riders but we have introduced an even stricter and higher frequency regime.
2) We are ensuring all our delivery riders are vigilant with self-hygiene and keeping food securely packaged and uncontaminated. We are insisting all riders use hand sanitiser when collecting and delivering orders, wear fully-covered gloves at all times, and never directly handle exposed produce.
3) All traders and local shops that we work with pride themselves on keeping to a high hygiene standards and food quality. They will be doing their utmost to put their staff and customer safety first and would be happy to answer any of your questions. You can find their contact numbers on their Good Sixty profiles.
At the Borough Market Online hub…
We are cleaning all high contact points within our consolidation hub in London (such as door handles, tables, chairs and so on) with sanitiser sprays and disposable paper towels. All traders and packers in contact with produce will be wearing sanitised gloves and taking extra precautions when packaging food.
We have made some changes to our Click & Collect service to ensure we are operating safely and in line with government guidelines. Until further notice, our click & collect service will be operational between 11am-6pm only so that we can keep contact to a minimum and prioritise staff safety. We please ask that you arrive promptly for your chosen delivery slot at our designated Click & Collect hub in the green market section of Borough Market to collect your order.
We will be abiding by zero contact guidelines at the hub and ask that you try to stand 2 meters away from anyone in the market wherever possible. There is parking available around the market so you can pop in and out easily when collecting your produce. If you cannot make it to your collection but have someone who can collect on your behalf, they may do so by showing your order confirmation email upon arrival.
If you can’t get out to your local shops and want your grocery essentials delivered to your door, Good Sixty’s high street heroes and delivery service are here for you. If you have any questions, please do not hesitate to contact us – we are always happy to help.