Frequently Asked Questions
Using Good Sixty
Questions about my order
- Can I collect my orders?
- How is the food packaged?
- What if something is wrong with my order or having difficulties placing an order?
- What if my order is late?
- What if I am not around when the order arrives, or I cannot make my collection time?
- When do I know that my order has been confirmed?
- How do I cancel my order?
About Good Sixty
What is Good Sixty?
Good Sixty is the revolutionary online marketplace that makes discovering the very best produce from independent, artisan producers around the country simpler than ever. Our mission is to make it easy for foodies around the country to get Good Food Delivered.
How does Good Sixty work?
Just by entering your postcode or using geolocation, you can quickly discover and order from the very best food & drink producers online. Simply add products to your virtual basket from as many retailers as you wish and arrange a convenient time to collect your order or have it delivered to your door all in one drop.
Why 'Good Sixty'?
Every pound you spend with a local & independent store or producer has a 60% greater benefit to your local community, than spending it with a large supermarket*.
60% greater benefit = Good Sixty
Using Good Sixty
For delivery, is there a minimum order value or charge?
For our local deliveries in Bath, Bristol, London, Oxford & Stroud, we use zero emission electric cargo bikes or vans to reduce the harmful pollution levels that blight the cities. You can shop from as many local shops as you like for one delivery fee.
How does the Artisans by Post service work?
Our Artisans by Post service means you can get the best independent produce from artisans around the UK posted to you wherever you are in the country.
All orders will arrive within 2-5 postal days via our retailer’s chosen third party courier. We give our artisans autonomy to decide a fair delivery charge based on the type of product they sell, so delivery fee will vary.
Questions about my order
Can I collect my orders?
Yes, many of our retailers & producers provide a click & collect service as an option. Once your order has been placed, all you need to do is pop in at your collection time and show your order number.
Borough Market online Click & Collect
If a customer chooses our Click & Collect option, our hub team will pick up their produce from the market traders and pack it in one consolidated order ready to collect from the in-market hub Monday-Saturday.
How is the food packaged?
Packaging always depends on the type of produce and retailers you are ordering from. We ensure that our retailers take great care to use packaging that maintains the food quality & appropriate temperatures.
What if something is wrong with my order or having difficulties placing an order?
In the unfortunate case of there being something wrong with your order, please don't hesitate to contact us directly on 0117 230 5660 or email on firstname.lastname@example.org
What if my order is late?
Good Sixty and its traders always do their utmost to get your goods to you on time for both delivery & collection.
Sometimes things are outside their control and can cause a delay. The quickest way to track your order down is to email email@example.com
For Borough Market Online orders, you can call our hub support team directly on 020 3287 4513 or email on firstname.lastname@example.org
What if I am not around when the delivery arrives, or I cannot make my collection time?
If you are not able to make your time slot for delivery or collection, then please email us directly as soon as possible and re-arrange a new delivery or collection time.
For Borough Market Online orders, if our courier is unable to leave your order in a safe place or with a neighbour, then your goods will be returned to the Hub located in the centre of the market, where you will need to collect. If you would like your goods to be redelivered, then please call our hub support team directly on 020 3287 4513 or email on email@example.com to rearrange a delivery slot. Please note that you will need to pay an additional delivery charge for the redelivery.
For all other Good Sixty orders, if our courier is unable to leave your order in a safe place or with a neighbour, then your goods will be returned to the retailer where you will need to collect. If you would like your goods to be redelivered, then please email firstname.lastname@example.org to rearrange a delivery slot. Please note that you will need to pay an additional delivery charge for the redelivery.
When do I know that my order has been confirmed?
What if I have allergies?
Each retailer can provide allergy information on their product pages. Please contact the retailers directly if you have specific allergies and are concerned about any items on the retailer's product list.
Why isn't Good Sixty in my area yet?
If you feel that Good Sixty would be perfect for your area, please don't hesitate to contact us and let us know on email@example.com. In the meantime, explore our ever-expanding collective of Artisans by Post who can post their outstanding artisan products to you wherever you are in the UK.
Do I need to have ID when purchasing alcohol or other products that are subject to statutory age restrictions?
All orders that include alcohol can only be sold and delivered to persons aged 18 or over. Good Sixty and the Retailers have agreed to adopt a “Challenge 25” policy, so if the person receiving the goods looks under 25, proof of age will be requested in order to prove that they are over 18 years old.
Contactless delivery – Coronavirus update
We are doing our utmost to keep ourselves and our customers updated with the continued Coronavirus developments to provide a service that puts your health and safety above all else.
To help keep everyone safe, we are operating a contactless doorstep drop service for all our local deliveries. This means you can receive your groceries without leaving your home and without contact with couriers. Our couriers will notify you when they arrive, place your delivery on your doorstep and stand 2 meters back when you retrieve it.